Personal area

Everything you need to know about your system — in one place

With us, there's no waiting on the phone for service. The BEILIN H2O personal area lets you diagnose a fault yourself, open a service call with video, know when your filter is due and see your warranty and history — without calling and without waiting.

What you can do in the personal area

Six things that used to require a phone call.

Guided troubleshooting Choose the device and the symptom, and the system guides you step by step according to the system installed at your home — including safety warnings. Many faults are resolved right here, with no visit and no charge.

Open a service call with video If the guide didn't solve it — record a short video of the fault. We see it in advance, arrive with the right part, and usually close it in one visit.

Scheduling without phone calls The service call opens automatically and you receive three time slots on WhatsApp. Choose a two-hour window that suits you — and that's it.

When to replace the filter? A countdown for each device you have, based on the installation date and the last replacement. A reminder is sent to you when it's time — no need to remember.

Your warranty Your warranty status is open in front of you, including warranty extension and digital signature directly from the screen.

History and invoices All visits, service calls opened and invoices — in one place, always available.

What opening a service call looks like

Four steps, without a single phone call.

Choose a deviceThe system already knows what is installed at your home — model, filter type and installation date. You just confirm.
Go through the guided pathOne question per screen, „Solved / Continue". If it's solved — we're done, and no service call is opened.
Film the faultA short video following precise instructions on what to film. This is what lets us arrive prepared.
Receive three time slotsThe service call opens, the offer is sent to you on WhatsApp, and you choose.

How to get access

Everyone who buys a system from us gets a personal account — log in with the email address used for the purchase, and an initial password sent to you by email.

Existing customers who don't have access yet — message us on WhatsApp and we'll open an account for you with the devices already installed at your home.

Request access on WhatsApp

Add to home screen

The personal area works like an app. You can pin it to your home screen and open it with one tap:

iPhone (Safari):

Go to app.beilinh2o.co.il
Tap the share icon
Choose „Add to Home Screen"

Android (Chrome):

Go to app.beilinh2o.co.il
Tap the three dots
Choose „Install app"

Ready to start?

Log in with the email you purchased with. If you've forgotten your password — there's a „Forgot password" option on the login screen.